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POB Store UK Return & Exchange Policy

POB Store UK Return & Exchange Policy

At POB Store UK, we aim to ensure your satisfaction with every purchase. If you're not entirely happy with your order, our return and exchange policy is outlined below:

Returns

We accept returns for defective products only.

30-Day Return Window

Returns must be initiated within 30 days from the delivery date.

Item Condition

Items must be new, unused, and returned in their original packaging. All original components, accessories, and documentation must be included.

Exchanges

We gladly accept exchanges for products that meet the above conditions.

How to Initiate a Return or Exchange?

  1. Contact Us: Email our customer service team at [insert email address] with your order ID and a detailed reason for the return or exchange.
  2. Receive Authorization: Once your request is reviewed, we’ll provide you with a return authorization and the shipping address.
  3. Ship the Item: Use a trackable shipping service to return your item and share the tracking number with us for quick processing.

Shipping Costs

  • Defective Items: Return shipping for defective products is free of charge.
  • Non-Defective Returns: Customers are responsible for return shipping costs.

We recommend using a reliable and trackable shipping service, as we cannot be responsible for items lost in transit.

Refund Process

For approved defective returns, a full refund will be issued to your original payment method once the item is inspected and verified.

Need Assistance?

Thank you for shopping with POB Store UK. If you have any questions or concerns, don’t hesitate to reach out to us.

Contact Customer Support

By adhering to this policy, you help us maintain our commitment to quality and customer satisfaction. We appreciate your business and look forward to serving you again soon.

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