Refund Policy
At POB Store UK, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we're here to help. Our refund policy is designed to be fair and transparent, ensuring you can shop with confidence.
Eligibility for Refunds
- Items returned within 30 days of receipt are eligible for a refund
- Products must be unused and in their original packaging
- Proof of purchase (order ID) must accompany the return
- Refunds are only processed for items purchased directly from POB through our official channels
Non-Refundable Items
- Customized items (e.g., personalized boxing gloves)
- Products marked as final sale
- Items not in their original condition (damaged, used, or missing components)
Refund Process
- Contact our support team at enquires@pobuk.store with your order details and reason for refund
- Upon approval, ship the item to the address provided by our team
- Refunds will be processed within 7-10 business days after the item is received and inspected
Shipping Costs
- Refunds for defective or incorrect items will include shipping costs
- For non-defective items, the customer is responsible for return shipping charges
We strive to make your shopping experience with POB Store UK as smooth as possible. If you have any questions about our refund policy or need assistance with a return, please don't hesitate to reach out.
Contact Support
Thank you for choosing POB Store UK. We appreciate your business and look forward to serving you in the future.